No, we do not auto-renew subscriptions. This is to prevent users who may have forgotten to cancel their subscription and having to pay continuously. Hence, payment for subscription is a one time charge only.

When your subscription has ended, you will be given the option to extend your subscription when you log in. You can extend your subscription at any time by logging into your account on the website or mobile browser.

If you choose the option “DO NOT RESET”, your flagged questions, answers and comments will still be available. Nothing will be deleted. You’ll continue from exactly where you left off.

If you choose the option “Please RESET”, your answers will be lost and the question order will be randomised. Your flagged questions in the “Practice by Question” will remain but the flagged questions in the “Mock” will be lost. Your comments will remain and will be visible to you once you have answered.

If you wish to reset your questions, you can do so only by paying for an extension. Please note that your question and answer history will be deleted and the order of your questions will be randomised once you reset your account and this is not reversible. Once reset, all questions on your account will be unanswered for you to reattempt them. Unfortunately, we do not provide an option to reset your account without an extension however you may wish to attempt our MOCK tests as they have similar questions found in the “Practice by Category” section.

If you have purchased a BIG MOCK, it will not be deleted.

Unlike other question banks, we have built a very different platform where universities use our question banks to assess their students. We have taken steps to ensure that universities can view their student’s progress and restricted free account resets to avoid students from reattempting the assessment.

Reducing the amount that a candidate attempts a question also allows for a more reliable data set (percentages of a candidate answering an option). We would introduce more bias if a candidate was allowed to reset easily and reattempt the question with the correct answer in mind.

In addition, our mission has always been to create an affordable platform for all to use, however, there have been cases where users have taken advantage of this by sharing their accounts. We try to limit this by allowing users to only answer the questions once. In fact, our mocks are built upon the same questions in the practice by category section so essentially, users are given two attempts on all questions within one subscription. We do not expect candidates to be answering the same question for the third time, but for those who do, we have given them the option to reset for a fee although we strongly discourage this as we feel that you should utilise other PLAB resources once you have answered the same question twice (ie. once in our “practice by categories” section and once more on our “timed mocks”).

To reset all your flagged questions at once, please click